Last Updated On 24-April-2024
Effective Date 26-Sep-2023
This Privacy Policy describes the policies of Mews House Dental, 4A Hitchin Street, Baldock, Hertfordshire SG7 6AE, United Kingdom of Great Britain and Northern Ireland (the), on the collection, use and disclosure of your information that we collect when you use our website ( http://mewshousedental.com ). By accessing or using our website, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at mewshousedental@gmail.com. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Owners at Mews House Dental, 4A Hitchin Street, Baldock, email: mewshousedental@gmail.com. We will address your concerns in accordance with applicable law.
Accessibility:
At Mews House Dental, we aim to offer dental care to all our patients. We have a hearing loop available for hard of hearing individuals, large print available for those who are hard of seeing, empathy and patience for individuals with learning difficulties and paper copies for patients who can not access our information through technology. As we are a small surgery, we do have limited wheelchair access. If you require information about how we can help you, please contact us.
How to Lodge a Complaint
If you have any concerns, you can direct your complaint to our owner, Heena Vora. If you’d like, you can also schedule an appointment to discuss your concerns directly.
Should a patient voice a complaint over the phone or at our reception desk, we will listen to their concerns and offer to connect them with our co-owner immediately if available. Our staff member will gather brief details of the complaint and pass them on. If we are unable to arrange this promptly or if the patient prefers not to wait, we will make arrangements for someone else to handle the matter.
In the case of written complaints, the letter will be handed to the Owners. We will promptly acknowledge receipt of the patient’s complaint in writing, typically within three working days. Our goal is to provide a comprehensive written response as soon as possible, offering an explanation of the circumstances surrounding the complaint. If the patient chooses not to meet in person, we will attempt to address their concerns over the phone. If the investigation into the complaint takes longer than expected, the Owner will make contact with the patient at least every 10 working days to provide updates on any delays, the progress of the investigation, and the expected completion date.
Following the completion of our investigation, we will communicate our decision in writing.
What to Do If You Are Dissatisfied with the Outcome
If you remain dissatisfied with the outcome of our internal procedure, please contact us and we will inform you of the next steps.
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